Privacy Policy

At Creanova ('we,' 'us,' or 'our'), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered branding generation services ('Service').

By accessing or using Creanova, you agree to this Privacy Policy. If you do not agree, please do not use our Service.

1.INFORMATION WE COLLECT

A.Information You Provide

When you use Creanova, we may collect:

• Account Data: Name, email, password, payment details (for paid plans).
• Branding Inputs: Business name, industry, design preferences, uploaded images/logos.
• Communications: Support requests, feedback, survey responses.

B.Automatically Collected Data

We may gather:

• Usage Data: Pages visited, features used, session duration.
• Device/Technical Data: IP address, browser type, operating system.
• Cookies & Tracking: To enhance functionality (see Section 5).

C. AI-Generated Outputs

Logos, color schemes, and branding assets you create are stored to enable account access but are not used for external marketing without your consent.

2.HOW WE USE YOUR INFORMATION

We use your data to:

• Provide and improve the Service (e.g., generating branding materials).
• Process payments and manage subscriptions.
• Respond to inquiries and offer customer support.
• Analyze usage trends to optimize Creanova.
• Prevent fraud, comply with laws, and enforce our Terms of Service.

3.DATA SHARING & DISCLOSURE

We do not sell your personal data. Limited sharing may occur with:

• Service Providers: Payment processors, cloud hosting, analytics tools.
• Legal Compliance: If required by law (e.g., court orders).
• Business Transfers: In mergers/acquisitions (with confidentiality safeguards).

4.DATA EETENTION & SECURITY

A.Retention Period

Account data is kept while your account is active (you may delete it anytime).

Anonymized usage data may be retained for analytics.

B.Security Measures

We implement:

• Encryption (SSL/TLS for data transfers).
• Access controls and regular security audits.
• Compliance with industry standards (e.g., GDPR, CCPA where applicable).

5.COOKIES & TRACKING TECHNOLOGIES

We use:

• Essential Cookies: For login and functionality.
• Analytics Cookies: (e.g., Google Analytics) to improve performance.
• Opt-Out: Adjust browser settings or use our cookie preference center.

6.YOUR PRIVACY RIGHTS

Depending on your location, you may:

• Access, Correct, or Delete your personal data.
• Opt Out of marketing communications.
• Request Data Portability (e.g., download your project history).
• Withdraw Consent (where applicable).
• To exercise these rights, contact us at privacy@creanova.com.PrivacyPolicyContent50

7.INTERNATIONAL DATA TRANSFERS

Data may be processed globally but protected via:

• Standard contractual clauses (EU/Swiss transfers).
• Privacy Shield frameworks (where valid).

8.CHILDREN’S PRIVACY

Creanova is not for users under 16. We do not knowingly collect their data.

9.THIRD-PARTY LINKS

Our Service may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices.

10.POLICY UPDATES

We may revise this Privacy Policy. Changes take effect upon posting (with notice via email or in-app alerts).

11.CONTACT US

For questions or requests:

Email: privacy@creanova.com.

Address: 19 Sitoy Tower, 164 Wai Yip Street, Kuwn Tong, Hong Kong